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Frequently Asked Questions (FAQ)

Booking & tenancy questions

 

A “campus contract” is a lease agreement that applies to student housing. It says you must be a (pre)bachelor/masters student to rent the apartment. The minimum initial length of stay is 12 months. After 12 months one can terminate at any moment when giving notice at minimum one calendar month in advance. At least once a year we check whether you are still enrolled at an educational institution. If you are no longer enrolled as a student, you must terminate the tenancy agreement and move out within three 3 months.
If you are a student looking for accommodation for a shorter period than 12 months we can offer you a “short term contract”. This is a fixed term temporary contract for a minimum length of 3 months and a maximum of 6 months.
To sign the lease agreement for Canvas Utrecht you will need the following documents:
  • Valid passport copy
  • Proof of enrolment from your educational institution. A print screen of your study link is preferred. HBO/WO.
  • Photo for ID card
To sign the lease agreement for the short stay contract you will need the following documents:
  • Valid passport copy
  • Proof of enrolment from your educational institution. A print screen of your study link is preferred. HBO/WO.
  • Photo for ID card
  • Campus contract: minimum of 12 months and as long as you are a student (yearly proof of enrolment is required).
  • Short term contract: you can choose between a 3 to 6 month contract. You cannot extend your stay.
  • Campus contract: your contract will continue to run until you are no longer a student. You can stay at the campus up until 3 months after your study is completed.
Apartments are leased on a first-come, first-served basis. Once you have selected an apartment, you need to complete the application form and upload documents within 72 hours. Reserving an apartment does NOT automatically mean your application is accepted.

Once you have finalised the application form and uploaded the required documents, your application will be processed. Greystar is entitled to reject any application.

Once your application has been processed, we will issue you with a contract. After you have signed the contract and paid the deposit, Canvas will countersign the contract. Your rental contract is only final once countersigned by Canvas. Please note that you need to sign the contract and pay the deposit within 72 hours.

1. Click the Book now button on our website.
2. Click on the apartment type you are interested in. There are several categories: Classic, Classic Plus, Deluxe, Deluxe Plus, Premium, Premium Plus, Standard and Standard Plus. Find out more about our different apartments here.
3. A selection of available apartments will be listed per category. Select the apartment you want and choose your preferred move-in date.
4. Fill in all fields marked with a star. Even if you do not have a middle name, you must tick the box and choose your 'title'.
5. Upload all required documents. You can upload more than one document if necessary. A picture of yourself is mandatory for your resident ID card.
6. Submit your application and wait for your documents to be reviewed by the onsite team.
7. Pay your deposit and sign your contract electronically within 72h.
The Onsite team will review your document as soon as possible and get back to you. This may take up to 4 working days. Look out for an email update from us. You will then receive further instructions on how to pay your deposit.

Congratulations, you are now a part of Canvas!
We will contact you to confirm your move-in date. This will usually be the first week of your academic term. Your first month's rent will be re-calculated pro-rata based on your move-in date. Due to the current COVID-19 pandemic, we can only move in a limited number of residents per day. For further information please contact our leasing team.

All residents staying in the Netherlands for more than 4 months must register with the local municipality. Whether you’re a Dutch citizen or an international student, everyone living in the Netherlands is required to be registered at their home address. Being registered allows the Basisregistratie personen (BRP or Municipal Personal Records Database) to better handle emergency situations, to track the size of the Dutch population and to allocate the right municipal taxes to each household.

Most importantly, once registered you will receive your BSN number (personal public service number), which you will need for all your administration in the Netherlands (opening a bank account, visiting a doctor, getting health insurance and applying for benefits, including Housing Allowance). You will also need your BSN number to apply for a DigiD, which allows you to identify yourself when making arrangements on the internet (with the Dutch government, educational institutes or benefits). Find out more information here.

Please be aware that once registered at your new home address, your waste tax (and in some cases water purification tax) has to be paid directly to the municipality. Find out more about waste and water tax here. For municipality Utrecht click here.

Yes, you will receive a letter in April confirming the annual increase from the following July. The rent increase is max 5% each year.
  • Campus contract: after the minimum stay of 12 months, you must give notice of one calendar month in advance (minimum) by sending an email to the service desk. Please note that the termination of your contract is only final once you have received a written confirmation by Canvas. Please check the General Terms & Conditions.
  • Short term contract: you must retain your room until the end of your lease contract. It is not possible to terminate your contract early.
Registration is on a first-come, first-served basis. If your preferred apartment type is available and you satisfy the criteria, then you will be included in the letting process. The letting process takes place online via our website and our letting system “Rent Café”. All conditions are stated here. If you have further questions, please contact the onsite team via T: +31 30 2073044 or via email: [email protected].
You can give notice one calendar month in advance (minimum) by sending an email to the service desk. Please note that your termination is only definite after you’ve received a written confirmation by Canvas Utrecht. Please check the General Terms & Conditions.
Canvas apartments are leased on a first-come, first-served basis. If you register, we’ll keep you updated of Canvas news and new available units via our newsletter. New units can become available every day, so visit our website frequently to stay up-to-date.

ELIGIBILITY

To sign a lease agreement for an apartment at Canvas you need to be registered as a student (bachelor's, master's or PhD) at an educational institution, for a minimum of 19 hours a week.
One of the following:
  • A declaration of enrolment from your educational institution
  • A student card of your educational institution for the current school year
  • A proof of registration at your educational institution
Please contact your educational institution and ask for a (temporary) declaration of enrolment.
If you can prove you are a student (bachelor's, master's or PhD) at an educational institution in The Netherlands, you are eligible to stay at Canvas.
No, at the moment only students can live at Canvas.

USE OF THE APARTMENTS AND COMMON SPACES

Yes all apartments are furnished and fitted out with high quality flooring, wall finishing, and roller blinds. When you select an apartment in our online leasing system, you will find information on the specific furniture package.
"All studios in Canvas Utrecht are fully furnished. Unfortunately it is not possible to receive an unfurnished studio; you are always welcomed to bring your own smaller pieces of furniture as long as they are removed upon your departure.
Of course! You may decorate your room. Just keep in mind, no holes are allowed in the walls.
Unfortunately, you are not permitted to install a dishwasher and/or washing machine. There is a modern launderette available on site for residents at Canvas to use.
No, this is not permitted. You must also NOT drill holes in the walls. Please note that it is strictly prohibited to tamper with the smoke  detectors.
Smoking is prohibited in all buildings and communal areas and only permitted in the designated outdoor areas.
In apartments with a surface area greater than 25 m2, two people may live together. In those cases, a service surcharge will apply to cover the cost of the extra utilities used by the second person, as well as the use of all our on-site services and facilities. High rise: none     Low rise yes: Clasic, Premium, Premium plus, Deluxe, Deluxe plus. The rent per month with a co-occupant would increase on €35.
Yes. However, our apartments only include one 140cm double bed, so you must be comfortable sharing a bed with your friend. We do have to surcharge a EUR 35 per month for double occupancy and your friend will need to sign a “second occupant agreement”.
Of course, guests may stay occasionally, as long as no nuisance is caused. You are fully responsible and liable for the behaviour of your guests.
Yes, you can find these on the apartments page of our website. You can also get in touch with our leasing team for any extra information. We are here to help.
Please bring your own. We do not provide any kitchen equipment nor any bedding; we do provide a fresh and new matrass protector.
No, this is strictly prohibited. Anyone found to be sub-letting their apartment could face the immediate termination of their contract and a large financial penalty, as described in our General Terms & Conditions.
You do not have to arrange any utilities; Wi-Fi, electricity, water and heating is all provided via Canvas Utrecht (no TV subscription included). For these utilities, you will pay a monthly service charge advance. These service charges are annually settled based on actual usage.
You are required to settle the municipality taxes individually: water system levy (watersysteemheffing) and waste contribution (afvalstoffenheffing). Students are typically eligible to for a substantial reduction if these costs; the service team is happy to assist you.
No. You must take out your own home insurance.
You can address any complaints to our on-site staff; either the Canvas property manager or the on-site team.
All our studios feature comfortable queen-sized beds (200cm length / 140cm width).
No, unfortunately not, though all apartments have windows that can be opened for cooling and fresh air.
Yes, we do offer storage spaces. Please contact us to learn more on availability and pricing.
You can contact our on-site security team, available 24/7.
Yes, fast Wi-Fi is available in all apartments and communal areas.
You are allowed to have guests stay over, but you are responsible for them. If you are planning to have more than 4 people in the common area at once, please inform us in advance.
Contact our Maintenance team using the resident portal or the service desk.
Yes. You will be charged per keytag. For more information about prices, please contact the onsite team.

USE OF THE COMMON SPACES

Yes, you can use our fast Wi-Fi in the common areas.
Yes, there is one bicycle space reserved per apartment in a covered bicycle park; this is included in your rent.
Our team is on-site 24/7. The common areas of Canvas Utrecht are monitored by security cameras and entrances and doors are secured by electronic locks. The building meets all fire safety criteria and our security guards are trained and certified to perform first aid.
Canvas Utrecht features a secured parking garage which lots are exclusively available for residents at a monthly charge (except for the Premium Plus Studios – short stay, which have parking included).
Activities will be organised regularly in and around Canvas. Naturally, participation is not compulsory.
Yes, of course! You can always invite friends and family. However, please stick to the government's COVID-19 regulations. You can find the latest information here. Later on, if you are planning to invite more than 4 people, we ask you to inform the service desk in advance if possible. Please note that you are fully responsible and liable for the behaviour of your guests.
No, pets are not allowed at Canvas.
Yes, keep an eye on our social media channels for updates.
A laundry costs eur 2,35 each time (excluding detergent). Drying costs eur 2,00 at a time. Please note that these are the tariffs of December 2020 and that these may be subject to change.
No, the gym is a commercial facility that is not included in the services of Canvas Utrecht. Please find more information via: www.basic-fit.com.
Each resident at Canvas has a private apartment and a shared mailbox. The mailboxes are located at the entrance of the apartment building.

FINANCE

No. You are personally responsible for settling your rent and service costs. A guarantor is not accepted.
A deposit must be paid before the apartment is secured for you. This is required as part of the application process. There is a legal threshold to refund any deposit within a maximum of 97 calendar days after termination of the contract. Barring partial or complete deduction as specified in the General Terms and Conditions. We do understand you would like to receive your deposit back as quick as possible. Once your “move out inspection form” is processed we will process your refund. The deposit is the equivalent of one month's rent for your apartment.
We accept bank transfer and SEPA.
Deposit and the first month's rent.
No, unfortunately this is not possible.
You may be eligible for housing benefit since Canvas features independent regulated apartments. This depends on your personal situation (age, income, benefit partner) and studio type. For more information about rent benefit, please consult the tax authorities ( Belastingdienst ). You must add the following charges on top of the base rent of your preferred apartment to calculate your housing benefit:

Schoonmaakkosten voor gemeenschappelijke ruimten - €8.48
Energiekosten voor gemeenschappelijke ruimten - €4.52
Kosten voor de diensten van een huismeester, flatwacht of buurtconciërge - €10.67 
Kosten voor dienst- en recreatieruimten - €14.23
Total: €37.90.
 
Your utilities (internet, electricity, heating, water) are all organised by Canvas Utrecht. You will be charged a monthly service charge advance, which is settled annually based on your actual usage. These are typically substantially sharper than individual contracted utilities.
The service costs include recoverable service costs and services. The recoverable service costs are variable costs such as security, cleaning, electricity, water, landscaping and utilities for public areas. You will pay a monthly advance payment which must be settled in July each year. The non-recoverable services are a fixed amount for services such as a service desk, use of lounges, games room, gardens and terraces. You cannot choose to exclude any of the services that Canvas offers.
Within 6 months after the end of the calendar year you will receive a statement of your service costs of the previous year.
No. Canvas offers an inclusive living concept where you rent an apartment together with the many services and facilities provided. The costs per resident are limited by highly competitive procurement and economies of scale. This is a fixed component for all tenants.

COVID FAQ

We know there’s a lot of uncertainty right now and we wanted to take this opportunity to reassure you that you’re in safe hands when you book with Canvas. We’ve put together some frequently asked questions to put your mind at rest. Don’t forget, you can chat to the team if you’d like more information or to just talk through your options. We’re committed to keeping our community safe during these challenging times and ensure that you are kept fully updated on the procedures in place at Canvas to prevent the spread of COVID-19. You can view our Canvas Commitment here which will be reviewed and updated as the situation evolves.
We have:
  • Put up signs to remind everyone to adhere to social distancing rules
  • Put a limit on the number of people allowed in our communal facilities and changed the opening hours
  • Installed hand sanitiser stations throughout the building
  • Increased frequent disinfecting intercoms and public door handles
  • An assistance protocol for self-contained resident
  • Frequent updates for residents on Governmental regulations and measures
  • Shifted from live to online resident’ activities and events
Our guest policy may change according to the latest government regulations, so click here for the most up-to-date information. We will do our best to keep you safe and ask that our residents behave responsibly.
Yes. We will of course be here to help you if you are forced to self-isolate. For example, taking out your rubbish, bringing parcels/food delivery to your apartment etc.
Please contact the Service desk and consider the safety of yourself, your neighbours and the staff by paying respect to the Government’s maximum allowed occupancy and 1.5 metres social distancing.

If you have respiratory symptoms (coughing, rhinitis, sore throat or pneumonia), often accompanied with fever ór if you have been in contact with an infected person, please have yourself tested free of charge. For more information and test locations, please visit https://coronatest.nl/ (available in English) or call: 0800 1202.

Self-contained or COVID-19 positive
If you test positive or if you are self-isolating for suspected COVID-19 exposure, please inform the Service Desk via telephone or email. We would like to stay informed to assist you wherever we can and help limit the spread of the virus. To reassure you, we will of course respect your privacy. Due to privacy restrictions, we will not and cannot disclose if/which residents are self-contained. This is up to the discretion of the individual concerned or the authorities.

Service Desk via email and phone
Our team is available at the Service Desk during weekdays and on Saturdays. In order to limit unnecessary exposure of residents as well as the members or our Service Team, please consider contacting the Service Team via email and telephone.

Technical Support
Our Technical Support team is available for our residents for urgent matters. If you have any symptoms of flu or a cold, please inform us in advance, so we can inform the Technical Support Team accordingly. All our staff is instructed to keep at least 1.5 metres distance away from others. Please respect this preventive measure. If staff has any doubt of the physical wellbeing of a resident, they are not allowed to enter the apartment. In that case, the Service Desk will contact you by phone to make further arrangements. 

Security
Our Security team will be available at the Service Desk. Also, they will patrol buildings and our outdoor terrain. All residents and visitors are required to comply with instructions of our Security Service instantly. Please respect the 1.5-meter rule with regards to our Security team members as well.

Partners & suppliers
We are in close contact with our key partners and suppliers in order to keep our service to you as good as possible. Our cleaning partner executes frequent extra-sanitising door handles, lift buttons and intercom panels. Our security is there to support us and our residents and our internet partner Ask4 is monitoring the internet in order to secure a stable network while most are still working or studying from home.

Elevators vs stairs
Please keep social distance in elevators. If physically possible, consider using the stairs.